COVID-19 Member Agreement

Dear Valued Member,

As restrictions begin to ease and gyms look to reopen, we are committed to providing our team and members with a clean and safe environment.
In doing so, we need your help!

Please read the member agreement below.

Member Agreement

By attending The Gym upon reopening I understand that I will have a part to play. I will be kind, patient, understanding and empathetic to all staff members & fellow gym attendees. I understand that safety is a priority and everyone’s responsibility.

By attending The Gym, you acknowledge and agree to follow the guidelines below. Please be aware that these guidelines are subject to change based on advice/updates we receive from authorities.

Health & Safety – By attending ‘The Gym’ I confirm I do not have any symptoms related to and have not knowingly been exposed to COVID-19. If this status changes, I agree to not visit the facility.

Social Distancing – I agree to keep 1.5m between myself and other members while in the facility. I understand there is to be no more than 20 users in the facility at any one time. If there are more than 20 users in the facility, I will wait outside and enter once another member leaves or come back at a different time.

Cleanliness – I agree to disinfect ALL equipment after use, and will not enter closed off areas. I agree to keep my hands washed/sanitised while in the facility. I will bring a clean towel with me to all workouts and place it between myself and the equipment in use.

Check in – I agree that I will scan in every time I attend the facility. We will be collecting this data in case we are required to provide it to government authorities in the event of a breakout. There will be ONE access door to the facility (left side on veranda) where all members will enter for main gym access. Access for group fitness classes will still be via the front of the butter factory. Participants are not to enter until an instructor is present.

Time limit – I will attend the gym with a ‘Get in – Train hard – Get out’ attitude.

Equipment use – I will limit myself to using ONE piece of machinery at a time. I will place my towel between myself and the equipment while in use, and disinfect all touch points after use.

Vulnerable/High risk – If I am vulnerable to a serious COVID 19 infection, before attending The Gym, I will discuss with my doctor about my intentions of returning to physical exercise indoors. I understand that the onus is on me, the member, to determine my capacity to safely resume fitness activities and attendance at fitness facilities. (For those with respiratory issues, it’s important that you are also aware that the use of aerosol cleaning products will be used by both staff and members in our facility.)


What are the hours of operation?

The opening hours, in which will be attended by a Covid Marshall at all times, will be 5am – 9pm Monday – Friday (8pm Friday) and 6am-4pm Saturday. These hours will allow staff to thoroughly clean the facility after hours. Please note: these hours are subject to change.

How many members are allowed in the gym at the same time?

We will be limiting the number of members in the facility at any given time. The limit will be 20 users in the main gym (+ staff) & 14 per class. We recommend trying to avoid peak times in order to avoid disappointment or wait times. As always, bookings will be available for all group fitness classes.

Are temperature checks required on entry?

Temperature checks will not be required for members upon entry. However, all staff will be temperature checked at the start of each shift, and we will provide an additional temperature gun on entry for members to check their own temperature if desired.

What else is The Gym doing to keep the facility clean?

We are following a high frequency cleaning regime. We have also hired a professional cleaning service which will attend the gym after hours, with staff performing cleaning duties during staffed hours. Initially, we are choosing to only provide gym access when staff are present so that we can ensure all members are following the rules in place. Equipment will be adequately spaced/turned off to adhere to distancing rules.

Do I have to wear a face mask?

On the 6th of June, the World Health Organisation encouraged the use of face masks in public places after initially saying they were not required. At this present time, we are unsure if this will be a requirement within NSW gyms. The Gym will be providing face masks upon entry for members who wish to use them but at this stage it is OPTIONAL.

Can I bring a friend or attend for a casual session?

Casual visits are currently unavailable. The Gym will be for member access only. This is due to the restricted number of people which will be allowed to visit the facility each day and we want to ensure our loyal members are able to attend. Family first!

When will my membership restart?

All upfront memberships will restart on Monday 15th of June, being credited the time in which we were closed. All direct debit memberships will also restart from the first day of operation and be debited on their usual direct debit day. All members will have the choice to continue to suspend their memberships until a time which may be more convenient to them (see next question).

Can I put a temporary freeze on my account?

We understand that the COVID 19 pandemic has created unforeseen circumstances for many people, so we want to make sure that you know you can put your membership on hold for up to an additional 3 months by contacting the facility after reopening without any additional fees. Alternatively, If you wish to cancel your membership, we ask that you please contact us via email ( PRIOR to Friday the 12th of June, and we will do our best to get the account closed before debits recommence (Please note that accounts cannot be closed with overdue status).

When will The Gym reopen?

It gives us great pleasure to announce that The Gym will be officially OPEN FOR MEMBERS on Monday the 15th of June from 5am. With the health and safety of our community at the heart of everything we do, we have decided that we will open the facility in stages, starting with those who had active memberships on the Covid 19 closure date (March 23rd). We will be using the initial reopening period as a time to update member accounts and ensure the new facility rules and regulations are being adhered to.

I have a friend who wants to join, when can they sign up?

Casual visits are unavailable however, longer term memberships are now available to purchase. We have 3, 6 and 12 month upfront options available as well as 3 x Pay as you go options.

When will 24/7 access return?

When we are advised and feel that it is safe to do so. A large influence into this decision will be when we believe that we can trust all members to adhere to the strict rules outside of our staffed hours.

Will all classes be running?

Our full pre-covid timetable will return with the exclusion of boxing. Due to our boxing class structure breaching the social distancing rules, we will remove them from the timetable temporarily as we work on a suitable solution. Where required, our 5:30pm classes will also be shortened by 5 minutes to allow adequate time to clean the room prior to the 6:45pm class starting. With limits on class numbers, we are looking at adding additional classes to our timetable to allow more people to access the facility each day with the recommendations.

This document will be updated as required with the constantly changing conditions.
Last update: 04/10/2020